SHIPPING

CLICK HERE TO TRACK A FEDEX SHIPMENT

 

CLICK HERE TO TRACK A DOMESTIC OR INTL. USPS EXPRESS MAIL SHIPMENT

We ship orders F.O.B. San Diego, California unless otherwise indicated. Customer chooses service level (Ground, 2nd Day Air, Next Day Air) and choice of carrier (USPS, UPS, Federal Express, DHL, Truck Line). Shipments can also be sent freight collect or billed to your carrier account.
When placing orders through our online shopping cart, we use your shipping address (zip code) and access www.USPS.com and www.FedEx.com to retrieve actual shipping cost and reveal this information to you before we require you to provide payment information. If you prefer to use your own shipping account, please choose "Ship with my account" at check-out. Send us an email with the shipping account information immediately after placing your online order. For UPS accounts please include your UPS billing postal code. We authorize the additional amount when choosing to ship with your account and will deduct it from the invoice prior to charging the credit card as soon as we receive your shipping account information.

Please scroll down to see a Time in Transit map for USA domestic FedEx Ground shipments.

We will do our best to ship the same day when we receive your online order by 12 PM Pacific time with any service level you choose. If it is imperative that you receive your order by a certain date, please let us know as soon as possible. This way, if we foresee any delays while processing your order we can let you know by email right away.

International Shipping
We currently offer US Postal Service (USPS) for international online orders. Insurance is added for the value of the merchandise. Shipping is FOB San Diego, California unless otherwise indicated. Customer chooses service level and choice of carrier (USPS, UPS, Federal Express, DHL, Truck Line). Shipments can also be sent freight collect or billed to your carrier account. If you prefer to use your own shipping account, please choose "Ship with my account" at check-out. Send us an email with the shipping account information immediately after placing your online order. For UPS accounts please include your UPS billing postal code. To ship International FedEx with your account you will need to contact FedEx directly and request a call tag. We will provide all necessary commercial invoices, bills of lading and country of origin declarations to satisfy customs regulations. Customs duties and brokerage fees are the responsibility of the receiver.

When Comparing prices, be sure to include the cost of shipping and handling in your total cost comparison You won't find inflated product weights, tacked on handling charges, or other surprise costs at our check out or your CC statement. You will pay less overall when you shop at Fuerte Cases.

FedEx Ground map with transit times from our shipping location in San Diego, California.

Returns and Exchanges

Your satisfaction is 100% guaranteed!!

Returns
We strive to offer the best possible service. In the unfortunate event that you have to return merchandise to us, please help us expedite your request by following the following instructions:

It Is Not Necessary To Call for Permission To Return Merchandise if you are returning merchandise which is in original condition. Please use the return form included with your order.

1. When we receive the return, we will determine the action to take from the information given on this form and the terms and conditions found on our web site.

2. Include a copy of your invoice.

3. Please include a brief explanation of the problem.

4. If you wish to exchange merchandise and the amount of the
exchange exceeds the amount of the return, please include a check,
money order or credit card info with the expiration and CVV.

5. We will reimburse reasonable ground shipping costs when the problem
was our fault. We will not reimburse packaging, handling, pick-up or
air shipping costs. Use ground service whenever possible as it automatically includes $100.00 in insurance.

Ship Returns to:
FUERTE CASES
Attn: Customer Service
3691 Via Mercado, Suite #10
La Mesa, CA 91941

*E-mail or call us for instructions regarding merchandise damaged in shipping. If possible, refuse delivery of anything obviously damaged in shipping and we will handle it with the carrier. If you weren't home and a damaged package was left, please contact us as soon as possible. Retain any boxes that show evidence of damage until we can sort it out with the carrier.

Cases by Seahorse, Underwater Kinetics, Otter Box and Gun Guard are covered by the manufacturer's Lifetime Guarantee against defects in materials and workmanship. Other manufacturers represented by us also have various other warranties of one year or more. We will always help you get any product replaced or refunded either by us or directly with the factory. In either case we will stand behind any of our products. All returned products need to be properly packaged in the original shipping containers. Any Case may be returned for exchange or refund provided the case is unused, in perfect condition and has the original packing materials and all accessories are included. All returns must be shipped prepaid and we encourage you to obtain insurance since we cannot be responsible for product that is lost in transit. We will promptly (within 24 hrs) refund your purchase for any returns once the merchandise has arrived and we've had an opportunity to inspect. A 10% re-stocking fee may apply for returns other than warranty issues as we cannot be responsible for someone's inability to measure equipment. We offer accurate dimensional information and we encourage you to contact us if you have any doubts about a product's function, performance or dimensions. This does not apply to product exchanges and in situations where the problem is our fault. Products returned without the form with your instructions will be placed in quarantine until we receive your instructions on how to proceed.

Please Inspect merchandise at time of delivery. Customer is responsible for inspection of product(s) for damage before acceptance from carrier. At time of delivery, customer must note any damage on carrier's Bill of Lading so that proper damage claim may be filed with the carrier. Should any such damage fail to be noted, the customer has effectively accepted the merchandise as is and shall bear responsibility for any necessary repairs. Contact us for shipping damage incurred with UPS.

Terms and Conditions of Sale

PAYMENT METHODS
To make ordering from us as easy as possible we offer a variety of payment options for our customers. We can open an account (net 30 days) to qualified US based companies, educational institutions and governement agencies using purchase orders. You may also use a credit card, pay by check or have us ship COD. We can also accept payment by bank and wire transfer.

CREDIT TERMS
Decisions concerning the extension of trade credit are made by Fuerte Cases at its sole discretion. Customers who satisfy Fuerte Cases’ ordinary credit criteria will be able to purchase products from Fuerte Cases on net 30-day basis (i.e., the entire invoice amount is due and payable not later than 30 days after date of invoice). International commercial customers and domestic companies without a satisfactory credit rating may also request credit terms by providing a valid credit card or other form of payment guarantee. Orders received from customers with delinquent accounts (balances over 30 days from date of invoice) will not be shipped or delivered until balances have been paid. Past due accounts are subject to a service charge and interest at current rates plus reasonable attorney and or collection fees incurred while attempting to collect the debt. Fuerte Cases must be notified immediately of any changes in address, phone number or ownership. In cases when there is a change of ownership, all debts must be accounted for by the company owners and they will be responsible for such debts according to the described terms. All invoices must be paid within the terms set forth by Fuerte Cases. Terms are in effect as of the invoice date. Invoice date is the date of shipment for stock orders. International and custom orders may require a down payment when placing an order. If established terms are not met, Fuerte Cases reserves the right to change the terms as necessary. A service charge of 1.5% may be imposed on all past due invoice amounts. Fuerte Cases reserves the right to collect a Past Due invoice by charging a customer's credit card on file. Fuerte Cases may employ outside resources for any uncollected debt. All fees incurred for use of outside resources will be the responsibility of the customer. All returned checks will be subject to a fee of no less than twenty dollars (US$20.00) in addition to any fees imposed on us by any banking institution. Fuerte Cases reserves the right to review and change account terms at any time.

COMPANY PURCHASE ORDERS
We welcome company purchase orders from established firms and agencies. When placing purchase orders, please include complete shipping and billing addresses and the name and telephone number of the person authorizing the purchase. We also accept blanket purchase orders with multiple shipments over time to offer our customers the best possible quantity pricing. Blanket purchase orders require fulfillment in their entirety to qualify for any volume discounts that may have been extended for all prior shipments. Cancellation requests of blanket purchase orders must be received in writing 30 days prior to the next shipment date. Cancellation of a blanket PO will forfeit all quantity discounts that may have been extended for any and all prior shipments for that order. All prior invoices will be re- assessed and invoiced or charged to the customer's credit card on file for any price differences at the corresponding quantity pricing rate of the lesser quantity ultimately shipped.

CREDIT CARDS
We accept Visa, MasterCard, American Express and Discover credit cards for commercial and retail orders. We also accept Debit, Visa and MC Gift cards. US Government purchasing card are accepted for official government business purchases only.

COD ORDERS
COD orders require a valid credit card on file for payment guarantee if an order is refused so that we may recuperate freight charges and COD fees. A 15% re-stocking fee applies for refused and returned COD shipments.

BANK TRANSFER
Click here to send us an email for instructions for a bank and or wire transfer. Bank transfer fees apply and will be added to the total. Bank transfer fees vary based on the monetary amount and the country of origin. Please check with your bank regarding additional fees you may incur and let us know if any amounts will be deducted by your bank.

SHIPPING INFORMATION
Orders are normally shipped the same day, insured, via the most inexpensive way or common carrier, but we will gladly ship your order any method you specify. Pricing is quoted and orders shipped FOB San Diego, CA unless otherwise stated. NOTE: Please inspect your shipment upon arrival for damage or shortage. In accordance with Federal U.C.C. regulations, the recipient must register any freight damage, including concealed damage with the freight carrier. To avoid problems, damage or shortages should always be listed on the bill of lading before the driver leaves. Claims against the seller for shortages must be communicated in writing to Fuerte Cases within 5 days of delivery.

QUALITY ASSURANCE
Each order is carefully inspected before it is shipped. Should a problem arise with your order, please contact us as soon as possible, so we can quickly correct it and ensure your complete satisfaction.

RETURN OF GOODS
Commercial orders require a prior authorization (RMA#) or a merchandise return form if included with your shipment and must be returned freight prepaid to our location. Products returned in original unopened cartons may be subject to a 10% re-stocking fee, unless the reason for the return is our fault. Products returned in other than original carton, boxes and packaging and/or are pre-ticketed are subject to additional charges for inspection, re-packaging and re-stocking. Shipping charges on all returns must be prepaid. Credit will be given for net cost of goods. Discontinued products are not eligible for return, unless defective. Custom orders and special product presentations may not be eligible for return.

SUMMARY OF TERMS
You agree to the following:
1. You are authorized and financially able to meet all obligations for payment.
2. There are no lawsuits or judgments against your company or its owners.
3. With any default of payment you are solely responsible for any attorney and / or collection expenses incurred in the process of collecting a debt.
4. You agree and authorize payment with your credit card on file upon default of extended terms and or cancellation of a blanket PO that was not fulfilled as agreed.

LIMITED WARRANTY: In no event will Fuerte Cases or its owners be liable for any claim for incidental or consequential damage arising out of or in connection to the manufacture, delivery or use of any product offered at FuerteCases.com website or by literature received via US mail, E-mail, data files or fax. All products sold by Fuerte Cases are guaranteed to the original purchaser at the time of purchase to be free from defects in material and workmanship according to the product manufacturer's warranty. Seahorse, UW Kinetics and OtterBox cases have an unconditional lifetime guarantee of performance. Varying warranties exist for our many other product lines. We will never knowingly supply any product that fails to perform as designed and intended. We will always assist our customers with any product and performance claims directly with the manufacturer.