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SHIPPING
We ship orders F.O.B. San
Diego, California unless otherwise indicated.
Customer chooses service level (Ground, 2nd
Day Air, Next Day Air) and choice of carrier
(USPS, UPS, Federal Express, DHL, Truck Line).
Shipments can also be sent freight collect
or billed to your carrier account.
When placing orders through our online shopping
cart, we use your shipping address (zip code)
and access www.USPS.com and www.FedEx.com to
retrieve actual shipping cost and reveal this
information to you before we require you to
provide payment information. If you prefer to use your own shipping
account, please choose "Ship with my
account" at check-out. Send us an email
with the shipping account information immediately
after placing your online order. For UPS accounts
please include your UPS billing postal code. We authorize the additional amount when choosing to ship with your account and will deduct it from the invoice prior to charging the credit card as soon as we receive your shipping account information.
Time in Transit map for USA
domestic FedEx Ground shipments
We will do
our best to ship the same day when we receive
your online order by 12 PM Pacific time with
any service level you choose. If it is imperative
that you receive your order by a certain date,
please let us know as soon as possible. This way, if we foresee
any delays while processing your order we
can let you know by email right away.
APO and FPO ADDRESSING FOR USPS
For online orders, enter FPO or APO as the city. Instead of a state, choose "Outside the USA" and as the province enter "AE". Leave the country as United states and on the next page you will see domestic (USA) rates for USPS Priority and Express Mail rates. Do NOT enter Iraq or Afghanistan as the country or it will treat it as an international order charge more for shipping.
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Use "USMIL" as the coupon code for an exclusive discount to military personnel serving at home or abroad. This coupon may only be used by US servicemen and women, so feel free to let other know about the coupon. Let us know if you run into any trouble with the address. |
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International Shipping
We offer US Postal Service (USPS)
for international online orders. Insurance
is added for the value of the merchandise.
Shipping is FOB San Diego, California unless
otherwise indicated. Customer chooses service
level and choice of carrier (USPS, UPS, Federal
Express, DHL, Truck Line). Shipments can also
be sent freight collect or billed to your
carrier account. We will provide all necessary
commercial invoices, bills of lading and country
of origin declarations to satisfy customs
regulations. Customs duties and brokerage
fees are the responsibility of the receiver. |
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SHIPPING VIA YOUR OWN SHIPPING ACCOUNT
Please provide your FedEx, UPS (or other) shipping account information and your requested service level in the "Special Instructions" during checkout of online orders. You can also email or call us with the account information. For UPS shipments, please include your UPS billing zip code. To ship
International FedEx with your account you
will need to contact FedEx directly and request
a call tag.
By choosing "Ship Via Customer's Shipping Account" as the shipping method and by providing shipping account information, you certify that you are an authorized user of the account. If you choose "Ship Via Customer's Shipping Account" and do not provide a valid shipper account within 24 hours after submitting your order, we will ship your order via the most inexpensive shipping method available (slowest) and add the freight charge to your invoice. If the new invoice total exceeds the original order authorization amount, you hereby authorize Fuerte Cases to charge your credit card for any additional freight charges incurred to process your shipment.
If you do not have your own shipping account, please choose one of the other shipping options.
When Comparing prices, be sure to include
the cost of shipping and handling in your
total cost comparison You won't find inflated
product weights, tacked on handling charges,
or other surprise costs at our check out or
your CC statement. You will pay less overall
when you shop at Fuerte Cases.
FedEx
Ground map with transit times from
our shipping location in San Diego, California.
Returns
and Exchanges
Your satisfaction is 100% guaranteed!!
Returns
We strive to offer the best possible service. In the unfortunate event that
you have to return merchandise to us, please help us expedite your request by
following the following instructions:
It Is Not Necessary To Call for Permission To Return Merchandise
if you are returning merchandise which is in original condition. Please use
the return form included with your order.
1. When we receive the return, we will
determine the action to take from the information given on this form and the
terms and conditions found on our web site.
2. Include a copy of your invoice.
3. Please include a brief explanation of
the problem.
4. If you wish to exchange merchandise and
the amount of the
exchange exceeds the amount of the return, please include a check,
money order or credit card info with the expiration and CVV.
5. We will reimburse reasonable ground shipping costs when the problem
was our fault. We will not reimburse packaging, handling, pick-up or
air shipping costs. Use ground service whenever possible as it automatically
includes $100.00 in insurance.
Ship
Returns to:
FUERTE CASES
Attn: Customer Service
3691 Via Mercado, Suite 10
La Mesa, CA 91941
E-mail or call us for instructions regarding merchandise
damaged in shipping. If possible, refuse delivery of anything obviously
damaged in shipping and we will handle it with the carrier. If you weren't
home and a damaged package was left, please contact us as soon as possible.
Retain any boxes that show evidence of damage until we can sort it out with
the carrier.
Cases by Seahorse, Underwater Kinetics, Otter Box and Gun
Guard are covered by the manufacturer's Lifetime Guarantee against defects in
materials and workmanship. Other manufacturers represented by us also have
various other warranties of one year or more. We will always help you get any
product replaced or refunded either by us or directly with the factory. In
either case we will stand behind any of our products. All returned products
need to be properly packaged in the original shipping containers. Any Case may
be returned for exchange or refund provided the case is unused, in perfect
condition and has the original packing materials and all accessories are
included. All returns must be shipped prepaid and we encourage you to obtain
insurance since we cannot be responsible for product that is lost in transit.
We will promptly (within 24 hrs) refund your purchase for any returns once the
merchandise has arrived and we've had an opportunity to inspect. A 10%
re-stocking fee may apply for returns other than warranty issues as we cannot
be responsible for someone's inability to measure equipment. We offer accurate
dimensional information and we encourage you to contact us if you have any
doubts about a product's function, performance or dimensions. This does not
apply to product exchanges and in situations where the problem is our fault.
Products returned without the form with your instructions will be placed in
quarantine until we receive your instructions on how to proceed.
Please Inspect merchandise at time of delivery. Customer is
responsible for inspection of product(s) for
damage before acceptance from carrier. At
time of delivery, customer must note any damage
on carrier's Bill of Lading so that proper
damage claim may be filed with the carrier.
Should any such damage fail to be noted, the
customer has effectively accepted the merchandise
as is and shall bear responsibility for any
necessary repairs. Contact us for shipping
damage incurred with UPS.
Terms
and Conditions of Sale
PAYMENT METHODS
To make ordering from us as easy as possible
we offer a variety of payment options for
our customers. We can open an account (net
30 days) to qualified US based companies, educational institutions and governement agencies using
purchase orders. You may also use a credit
card, pay by check or have us ship COD. We
can also accept payment by bank and wire transfer.
CREDIT TERMS
Decisions concerning the extension of trade
credit are made by Fuerte Cases at its sole
discretion. Customers who satisfy Fuerte Cases’
ordinary credit criteria will be able to purchase
products from Fuerte Cases on net 30-day basis
(i.e., the entire invoice amount is due and
payable not later than 30 days after date
of invoice). International commercial customers
and domestic companies without a satisfactory
credit rating may also request credit terms
by providing a valid credit card or other
form of payment guarantee. Orders received
from customers with delinquent accounts (balances
over 30 days from date of invoice) will not
be shipped or delivered until balances have
been paid. Past due accounts are subject to
a service charge and interest at current rates
plus reasonable attorney and or collection
fees incurred while attempting to collect
the debt. Fuerte Cases must be notified immediately
of any changes in address, phone number or
ownership. In cases when there is a change
of ownership, all debts must be accounted
for by the company owners and they will be
responsible for such debts according to the
described terms. All invoices must be paid
within the terms set forth by Fuerte Cases.
Terms are in effect as of the invoice date.
Invoice date is the date of shipment for stock
orders. International and custom orders may
require a down payment when placing an order.
If established terms are not met, Fuerte Cases
reserves the right to change the terms as
necessary. A service charge of 1.5% may be
imposed on all past due invoice amounts. Fuerte
Cases reserves the right to collect a Past
Due invoice by charging a customer's credit
card on file. Fuerte Cases may employ outside
resources for any uncollected debt. All fees
incurred for use of outside resources will
be the responsibility of the customer. All
returned checks will be subject to a fee of
no less than twenty dollars (US$20.00) in addition to any fees imposed on us by any banking institution. Fuerte
Cases reserves the right to review and change
account terms at any time.
COMPANY PURCHASE ORDERS
We welcome company purchase orders from established
firms and agencies. When placing purchase orders, please include
complete shipping
and billing addresses and the name and telephone
number of the person authorizing the purchase.
We also accept blanket purchase orders with multiple shipments over time to offer our customers the best possible quantity pricing. Blanket purchase orders require fulfillment in their entirety to qualify for any volume discounts that may have been extended for all prior shipments. Cancellation requests of blanket purchase orders must be received in writing 30 days prior to the next shipment date. Cancellation of a blanket PO will forfeit all quantity discounts that may have been extended for any and all prior shipments for that order. All prior invoices will be re- assessed and invoiced or charged to the customer's credit card on file for any price differences at the corresponding quantity pricing rate of the lesser quantity ultimately shipped.
CREDIT CARDS
We accept Visa, MasterCard, American Express
and Discover credit cards for commercial and
retail orders. We also accept Debit, Visa
and MC Gift cards. US Government purchasing
card are accepted for official government
business purchases only.
COD ORDERS
COD orders require a valid credit card on
file for payment guarantee if an order is
refused so that we may recuperate freight
charges and COD fees. A 15% re-stocking fee
applies for refused and returned COD shipments.
BANK TRANSFER
Click
here to send us an email for instructions
for a bank and or wire transfer. Bank transfer
fees apply and will be added to the total.
Bank transfer
fees vary based on the monetary amount and
the country of origin. Please check with your
bank regarding additional fees you may incur
and let us know if any amounts will be deducted
by your bank.
SHIPPING INFORMATION
Orders are normally shipped the same day,
insured, via the most inexpensive way or common
carrier, but we will gladly ship your order
any method you specify. Pricing is quoted
and orders shipped FOB San Diego, CA unless
otherwise stated. NOTE: Please
inspect your shipment upon arrival for damage
or shortage. In accordance with Federal U.C.C. regulations, the recipient
must register any freight damage, including
concealed damage with the freight carrier.
To avoid problems, damage or shortages should
always be listed on the bill of lading before
the driver leaves. Claims against the seller
for shortages must be communicated in writing
to Fuerte Cases within 5 days of delivery.
SHIPPING VIA YOUR OWN SHIPPING ACCOUNT
Please provide your FedEx, UPS (or other) shipping account information and your requested service level in the "Special Instructions" during checkout of online orders. You can also email or call us with the account information.
By choosing "Ship Via Customer's Shipping Account" as the shipping method and by providing shipping account information, you certify that you are an authorized user of the account. If you choose "Ship Via Customer's Shipping Account" and do not provide a valid shipper account within 24 hours after submitting your order, we will ship your order via the most inexpensive shipping method available (slowest) and add the freight charge to your invoice. If the new invoice total exceeds the original order authorization amount, you hereby authorize Fuerte Cases to charge your credit card for any additional freight charges incurred to process your shipment.
If you do not have your own shipping account, please choose one of the other shipping options.
QUALITY ASSURANCE
Each order is carefully inspected before it
is shipped. Should a problem arise with your
order, please contact us as soon as possible,
so we can quickly correct it and ensure your
complete satisfaction.
RETURN OF GOODS
Commercial orders require a prior authorization
(RMA#) or a merchandise return form if included
with your shipment and must be returned freight
prepaid to our location. Products returned
in original unopened cartons may be subject
to a 10% re-stocking fee, unless the reason
for the return is our fault. Products returned
in other than original carton, boxes and packaging
and/or are pre-ticketed are subject to additional
charges for inspection, re-packaging and re-stocking.
Shipping charges on all returns must be prepaid.
Credit will be given for net cost of goods.
Discontinued products are not eligible for
return, unless defective. Custom orders and
special product presentations may not be eligible
for return.
SUMMARY OF TERMS
You agree to the following:
1. You are authorized and financially able
to meet all obligations for payment.
2. There are no lawsuits or judgments against
your company or its owners.
3. With any default of payment you are solely
responsible for any attorney and / or collection
expenses incurred in the process of collecting
a debt.
4. You agree and authorize payment with your
credit card on file upon default of extended
terms and or cancellation of a blanket PO that was not fulfilled as agreed.
LIMITED WARRANTY: In no event will Fuerte
Cases or its owners be liable for any claim
for incidental or consequential damage arising
out of or in connection to the manufacture,
delivery or use of any product offered at
FuerteCases.com website or by literature received
via US mail, E-mail, data files or fax. All
products sold by Fuerte Cases are guaranteed
to the original purchaser at the time of purchase
to be free from defects in material and workmanship
according to the product manufacturer's warranty.
Seahorse, UW Kinetics and OtterBox cases have
an unconditional lifetime guarantee of performance.
Varying warranties exist for our many other
product lines. We will never knowingly supply
any product that fails to perform as designed
and intended. We will always assist our customers
with any product and performance claims directly
with the manufacturer.
Please click to contact us and we can help you find the right case size.
Small Cases
Medium Cases
Large
Cases
All Case Size Charts
FUERTE CASES is THE WATERPROOF CASE COMPANY
Great Products ~ Great Prices ~ Uncommonly Good Service
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