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SHIPPING
We ship orders F.O.B. San
Diego, California unless otherwise indicated.
Customer chooses service level (Ground, 2nd
Day Air, Next Day Air) and choice of carrier
(USPS, UPS, Federal Express, DHL, Truck Line).
Shipments can also be sent freight collect
or billed to your carrier account.
When placing orders through our online shopping
cart, we use your shipping address (zip code)
and access www.USPS.com and www.FedEx.com
to retrieve actual shipping cost and reveal
this information to you before we require
you to provide payment information. If you
prefer to use your own shipping account, please
choose "Ship with my account" and
either include the shipping account information
in the special instreuctions fields at check-out
or by email immediately after placing your
online order. For UPS accounts please include
your UPS billing postal code.
Time in Transit map for USA
domestic FedEx Ground shipments
We will do
our best to ship the same day when we receive
your online order by 12 PM Pacific time with
any service level you choose. If it is imperative
that you receive your order by a certain date,
please let us know as soon as possible. This way, if we foresee
any delays while processing your order we
can let you know by email right away.
APO and FPO ADDRESSING FOR USPS
For online orders, enter FPO or APO as the city. Instead of a state, choose "Outside the USA" and as the province enter "AE". Leave the country as United states and on the next page you will see domestic (USA) rates for USPS Priority and Express Mail rates. Do NOT enter Iraq or Afghanistan as the country or it will treat it as an international order charge more for shipping.
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Use "USMIL" as the coupon code for an exclusive discount to military personnel serving at home or abroad. This coupon may only be used by US servicemen and women, so feel free to let other know about the coupon. Let us know if you run into any trouble with the address. |
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International Shipping
We offer US Postal Service (USPS)
for international online orders. Insurance
is added for the value of the merchandise.
Shipping is FOB San Diego, California unless
otherwise indicated. Customer chooses service
level and choice of carrier (USPS, UPS, Federal
Express, DHL, Truck Line). Shipments can also
be sent freight collect or billed to your
carrier account. We will provide all necessary
commercial invoices, bills of lading and country
of origin declarations to satisfy customs
regulations. Customs duties and brokerage
fees are the responsibility of the receiver. |
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SHIPPING VIA YOUR OWN SHIPPING ACCOUNT
Please provide your
FedEx, UPS (or other) shipping account information
and your requested service level in the "Special
Instructions" during checkout of online orders.
You can also email or call us with the account
information. For UPS shipments, please include
your UPS billing zip code. To ship International
FedEx with your account you will need to contact
FedEx directly and request a call tag.
By choosing "Ship Via Customer's Shipping
Account" as the shipping method and by providing
shipping account information, you certify
that you are an authorized user of the account.
If you choose "Ship Via Customer's Shipping
Account" and do not provide a valid shipper
account within 24 hours after submitting your
order, we will ship your order via the most
inexpensive shipping method available (also
the slowest) and we will add the freight charge
to your invoice. By placing your order online
and choosing "Ship Via Customer's Shipping
Account" you thereby authorize Fuerte
Cases to charge your credit card for the additional
freight charges incurred to process your shipment.
If you do not have your own shipping account,
please choose one of the other shipping options.
When Comparing prices, be sure to include
the cost of shipping and handling in your
total cost comparison You won't find inflated
product weights, tacked on handling charges,
or other surprise costs at our check out or
your CC statement. You will pay less overall
when you shop at Fuerte Cases.
FedEx
Ground map with transit times from
our shipping location in San Diego, California.
Returns
and Exchanges
Your satisfaction is 100% guaranteed!!
Returns
We strive to offer the best possible service.
In the unfortunate event that you have to
return merchandise, please help us expedite
your request by following these instructions:
It Is Not Necessary To Call for Permission To Return Merchandise
if you are returning merchandise which is in original condition. Please use
the return form included with your order.
1. Once
we receive your return we will determine
the action to take from the information
given on the form and our Terms
and Conditions of Sale.
2. Include a copy of your invoice.
3. Please
include a brief description of the issue
and how you would like us to proceed.
4. If you
wish to exchange merchandise for a higher
priced item, please include a check,
money order or credit card info with the expiration and CVV.
Ship
Returns to:
FUERTE CASES
Attn: Customer Service
3691 Via Mercado, Suite 10
La Mesa, CA 91941
E-mail or call us for instructions regarding merchandise
damaged in shipping. If possible, refuse delivery of anything obviously
damaged in shipping and we will handle it with the carrier. If you weren't
home and a damaged package was left, please contact us as soon as possible.
Retain any boxes that show evidence of damage until we can sort it out with
the carrier.
Cases by Seahorse, Pelican,
SKB, Underwater Kinetics, S3, Nanuk and others
are covered by the manufacturer's Lifetime
Guarantee against defects in materials and
workmanship. Other manufacturers have warranties
of one year or more. Returned products must
be properly packaged in their original shipping
materials. All returns must be shipped prepaid
and we encourage you to obtain insurance as
we cannot be responsible for product that
is lost or damaged in transit. We will promptly
(within 72 hrs) refund your purchase after
the merchandise arrives at our warehouse and
we've had an opportunity to inspect it. A
15% re-stocking fee may apply for returns
other than warranty issues. This also does
not apply to product exchanges or when the
problem is our fault. Products returned without
your instructions will be placed in quarantine
until we receive your instructions on how
to proceed.
Please Inspect your order
at time of delivery. Receiver is responsible
for inspection of product(s) for damage before
acceptance from carrier. At time of delivery,
customer must note any damage on carrier's
Bill of Lading so that proper damage claim
may be filed with the carrier. Should any
such damage fail to be noted, the customer
has effectively accepted the merchandise as
is.
Terms
and Conditions of Sale
PAYMENT METHODS - To make ordering from us,
as easy as possible we offer a variety of
payment options for our customers. We can
open an account (net 30 days) to qualified
US based Dunn & Bradstreet - TRW rated
firms using company purchase orders. You may
also use a credit card, pay by check or have
us ship COD. We can also accept payment by
bank and wire transfer.
CREDIT TERMS - Decisions concerning the extension
of trade credit are made by Fuerte Cases at
its sole discretion. Customers who satisfy
Fuerte Cases’ ordinary credit criteria
will be able to purchase products from Fuerte
Cases on net 30-day basis (i.e., the entire
invoice amount is due no later than 30 days
after date of invoice). International commercial
customers and domestic companies without a
satisfactory credit rating may also request
credit terms by providing a valid credit card
or other form of payment guarantee. Orders
received from customers with delinquent accounts
(balances over 30 days from date of invoice)
will not be shipped or delivered until balances
have been paid. Past due accounts are subject
to a service charge and interest at current
rates plus reasonable attorney and or collection
fees incurred collecting the debt. Fuerte
Cases must be notified immediately of any
changes in address, phone number or ownership.
In cases when there is a change of ownership,
all debts must be accounted for by the company
owners and they will be responsible for such
debts according to the described terms. All
invoices must be paid within the terms set
forth by Fuerte Cases. Terms are in effect
as of the invoice date. Invoice date is the
date of shipment for stock orders. International
and custom orders may require a down payment
when placing an order. If established terms
are not met, Fuerte Cases reserves the right
to change the terms as necessary. A service
charge of 1.5% may be imposed on all past
due invoice amounts. Fuerte Cases reserves
the right to collect a Past Due invoice by
charging a customer's credit card on file.
Fuerte Cases may employ outside resources
for any uncollected debt. All fees incurred
for use of outside resources will be the responsibility
of the customer. All returned checks will
be subject to a fee of no less than twenty
dollars ($20.00). Fuerte Cases reserves the
right to review and change account terms at
any time.
COMPANY PURCHASE ORDERS - We welcome company
purchase orders from established firms. When
placing your order, please include your purchase
order number, complete shipping and billing
addresses plus the name and telephone number
of the person authorizing the purchase. We
can usually open a new account within 24 hours.
CREDIT CARDS - We accept Visa, MasterCard,
American Express and Discover credit cards
for commercial and retail orders. We also
accept Debit, Visa and MC Gift cards. US Government
purchasing card are accepted for official
government business purchases only.
COD ORDERS - COD orders require a valid credit
card on file for payment guarantee if an order
is refused so that we may recuperate freight
charges and COD fees. A 15% re-stocking fee
applies for refused and returned COD shipments.
BANK TRANSFER – Contact
us for instructions of bank and or wire
transfer. Bank transfer fees apply and will
be added to the total. Do not discount an
invoice by any amount when making bank or
wire transfers. Bank transfer fees vary based
on the monetary amount and the country of
origin. Please check with your bank regarding
additional fees you may incur and let us know
if any amounts will be deducted by your bank.
SHIPPING INFORMATION - Orders are normally
shipped the same day, insured, via the most
inexpensive way or common carrier, but we
will gladly ship your order any method you
specify. Pricing is quoted and orders shipped
FOB San Diego, CA unless otherwise stated
by Fuerte Cases. NOTE: Please inspect your
shipment upon arrival for damage or shortage.
You, the commercial recipient, in accordance
with Federal U.C.C. regulations must register
any freight damage, including concealed damage
with the freight carrier. To avoid problems,
damage or shortages should always be listed
on the bill of lading before the driver leaves.
Claims against the seller for shortages must
be communicated in writing to Fuerte Cases
within 10 days after arrival of shipment.
QUALITY ASSURANCE - Each and every order is
carefully inspected before it is shipped.
Should a problem arise with your order, please
contact us right
away, so we can quickly correct it and ensure
your complete satisfaction.
RETURN OF GOODS – No refunds after 30
days. Any claim for errors or omissions must
be reported to Fuerte Cases in writing within
ten (10) days of shipment. Returned goods
will not be accepted without Fuerte Cases
authorization, and are subject to a 15% restocking
fee, unless the reason for the return is our
fault. Products returned in other than original
carton, boxes and packaging and/or are pre-ticketed
are subject to additional charges for inspection,
re-packaging and re-stocking. Shipping charges
on all returns must be prepaid. Credit will
be given for net cost of goods. Discontinued
products are not eligible for return, unless
defective. Special Order and Custom goods
may not be returned. Any damaged freight claim
must be made directly to carrier.
SUMMARY OF TERMS - You agree to the following:
1. You are authorized and financially able
to meet all obligations for payment.
2. There
are no lawsuits or judgments against your
company or its owners.
3. With any default
of payment you are solely responsible for
any attorney and / or collection expenses
incurred in the process of collecting a debt.
4. You agree and authorize payment with your
credit card on file upon default of extended
terms.
LIMITED WARRANTY - In no event will Fuerte
Cases or its owners be liable for any claim
for incidental or consequential damage arising
out of or in connection to the manufacture,
delivery or use of any product offered at
FuerteCases.com website or by literature received
via US mail, E-mail, data files or fax. All
products sold by Fuerte Cases are guaranteed
to the original purchaser at the time of purchase
to be free from defects in material and workmanship
according to the product manufacturer's warranty.
Varying warranties exist for our many product
lines. We will never knowingly supply any
product that fails to perform as designed
and intended. We will always assist our customers
with any product and performance claims directly
with the manufacturer.
Please click to
contact us and we can help you find the
right case size.
Small Cases
Medium Cases
Large
Cases
All Case Size Charts
FUERTE CASES is THE WATERPROOF CASE COMPANY
Great Products ~ Great Prices ~ Uncommonly Good Service
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