Shipping and Returns
We ship most orders F.O.B. San Diego, California unless otherwise indicated. Customer chooses service level (Ground, 2nd Day Air, Next Day Air) and choice of carrier (USPS, UPS, Federal Express, DHL, Truck Line). Shipments can also be sent freight collect or billed to your carrier account.
When placing orders through our online shopping cart, we use your shipping address to retrieve the actual shipping cost and reveal this information before we require you to provide payment information. If you prefer to use your own shipping account, please choose "Ship with my account" and include the shipping account information and service level in the special instructions field at check-out. For UPS accounts please include your UPS billing postal code.
We will do our best to ship the same day when we receive your online order by 12 PM Pacific time with any service level you choose. If it is imperative that you receive your order by a certain date, please let us know as soon as possible. If we foresee any delays while processing your order we can let you know by email right away.
APO and FPO ADDRESSING FOR USPS
For online orders, enter FPO or APO as the city. Instead of a state, choose "Outside the USA" and as the province enter "AE". Leave the country as United states and on the next page you will see domestic (USA) rates for USPS Priority and Express Mail rates. Do NOT enter the country you are located in, as it will treat it as an international order charge more for shipping.
Use "USMIL" as the coupon code for an exclusive discount to military personnel serving at home or abroad. This coupon may only be used by US servicemen and women, so feel free to let other active-duty service members know about the coupon. Let us know if you run into any trouble with the address.
We offer US Postal Service (USPS), United Parcel Service (UPS) and FedEx International for international orders. Insurance is added for the declared value of the merchandise. Shipping is FOB San Diego, California unless otherwise indicated. Customer chooses service level and choice of carrier (USPS, UPS, Federal Express, DHL, Truck Line). Shipments can also be sent freight collect or billed to your carrier account. We will provide all necessary commercial invoices, bills of lading and country of origin declarations to satisfy customs regulations with all international shipments.
Customs duties, foreign taxes and all other applicable fees are the responsibility of the receiver and shall be paid upon delivery. Any Customs Duties, Foreign Taxes and other import fees not paid upon delivery will be charged to the credit card that was used when the order was submitted as soon as the carrier presents an invoice for said import/export charges.
Please note that charges for Customs Duties, Foreign Taxes and other Import/Export Fees not paid upon delivery may be delayed by 2 or more weeks after delivery and are due and payable as they are incurred or Fuerte Cases is presented with an invoice from the carrier, whichever occurs first. We will provide customer with a "Paid" invoice of any new charges with a copy of the carrier's letter of fees paid on the receiver's behalf.
To ship International FedEx or UPS with your account please contact the carrier directly and request a call tag.
By choosing "Ship Via Customer's Shipping Account" as the shipping method and by providing shipping account information, you certify that you are an authorized user of the account. If you choose "Ship Via Customer's Shipping Account" and do not provide a valid shipper account within 24 hours after submitting your order, we will ship your order via the most inexpensive shipping method available (also the slowest) and we will add the freight charge to your invoice. By placing your order online and choosing "Ship Via Customer's Shipping Account" you thereby authorize Fuerte Cases to charge your credit card for the additional freight charges incurred to process your shipment. If you do not have your own shipping account, please choose one of the other shipping options.
FedEx and UPS Ground map with typical transit times from our shipping location in San Diego, California.