Frequently Asked Questions
Send us an email if your question is not here or the answer does not exactly apply to your situation.
- If I find a product on your website cheaper elsewhere, will you meet/beat that price?
- Do your cases float? Or... what if I want to sink one of these cases?
- Can your cases be used for a Time Capsule?
- Do you have advice about using your cases underground?
- How is "Waterproof" determined? IP Codes and NEMA Codes Explained
- How do I calculate buoyancy?
Seahorse Laptop Case (SE & SX 710CC & 720CC)
Watertight Wire Seals
- Do you have Installation Instructions for Watertight Wire Seal (WWS)?
- Where can I find WWS Specifications?
- How do your cases compare to other brands?
- How much is shipping?
- Can I ship with my own shipping account?
- How long before you ship?
- Will you ship internationally?
- What is your return policy?
If I find a product on your website cheaper elsewhere, will you meet/beat that price?
We work very hard at offering the most competitive price in the industry and no one can beat our customer service. If you find a lower price elsewhere, please send us an e-mail or give us a call and we will do everything in our power to beat any of our competitor's prices. We will never be unknowingly undersold.
Do your cases float?
Everything we sell will float, within reason. If you are trying to hide your gold at the bottom of a lake, I'm sure that you can make a case sink. If you dont have enough gold to get it to sink, you can add a cinder block to the handle. The larger cases will float so well that they could actually make a great life preserver, I'm sure that there is some law that prevents us from selling cases for this purpose, but if it's the only thing floating, grab it! We took two UWK1427 cases full of gear (tents, food, etc) on a canoeing/camping trip dragging them behind us in the water, floating on their own. No sense putting all that weight in the canoe. Try to avoid white water with this set up.
How can I calculate buoyancy?
Do you need to calculate the buoyancy of any of our cases? Click here for the formula.
Will my Laptop fit in the Seahorse SE710CC?
The SE710CC and its Impact Absorbing Material tray was designed to hold even the largest laptops.
The cavities in the neoprene insert are as follows:
(As you are looking into the case)
Long cavity at left: 2 7/8" L to R X 11 5/8" F to B X 2 3/4" D (for cables and longer items).
Laptop Tray: 14 1/8" L to R X 11 13/16" F to B X 1 1/4" D (removable Velcro strap can secure up to 3" thick laptop)
a) Lower Left 6 3/8" L to R X 10 7/16" F to B X 1 1/4" D
b) Lower Back Right 6 3/16" L to R X 3 5/8" F to B X 1 1/4" D
c) Lower Front Right 6 3/16" L to R X 6 1/2" F to B X 1 1/4" D
The horizontal dimensions of the SE-720CC are exactly the same. Add 2 inches to the depth.
Your laptop computer is bigger than 14 1/8" X 11 13/16"? Not all is lost. By performing a small modification, you can easily fit a laptop measuring up to 17 1/4" wide. The thin rib separating the Laptop Cavity and the Long Cavity at Left can be removed with a sharp blade. This modification must be performed by you, the end user. Modified laptop trays may not be returned for full credit.
How do your cases compare to metal cases?
Durability will be greater with a plastic case because they will not dent or rust. They can also be cleaned easily and made to look new with Armor-All or plastic cleaner. A Fuerte Cases case will offer you high impact resistance because of the resin's innate properties of being flexible and will absorb impact differently than metal. Metal can only resist impact through greater mass and therefore greater weight of the case. We carry a number of different product lines and all are designed for the best impact resistance based on a variety of needs and requirements since each manufacturer prefers to do it their own way by choosing a particular resin and then adding impact enhancing and UV resisting additives that work best with their design. We have cases made with fiberglass reinforced ABS, Calcium Carbonate additive in polypropylene, Nylon and Polycarbonate, as is used in manufacturing bullet proof glass. Tell us how you plan on using your case and we can advise you on your best options based on size, weight and use.
How much is shipping
Shipping costs are revealed in our shopping cart and are retrieved directly from FedEx and USPS based on the information you enter. We work closely with our freight service companies to negotiate the lowest possible freight cost and then pass on our discounted rates to our customers.
Can you ship with my FedEx, UPS or DHL account?
Yes. Simply choose "Ship Via my Account" during checkout and include your carriers account number and service level in the comments fields. You can also send us an email IMMEDIATELY after placing your order on our website requesting we send your order via your shipping account. You can also call us with the information at 619 660 2300.
How long before you ship?
We are located in sunny San Diego, California and can process and ship orders received by noon Pacific Standard Time. Next day air, Express Mail and 2nd Day Air are treated with even more urgency and we will make every effort to ship these orders even when received after 12 PM, sometimes as late as 3:30 PM. Our shopping cart will offer you numerous shipping service levels and reveal the charges for FedEx UPS and USPS.
Will you ship internationally?
Yes. We offer USPS international shipping options available during the check-out process. We can also ship with your acount. We also ship to APO and FPO addresses to reach all military personnel.
What is your return policy?
You can always return any purchase from us for a full refund excluding shipping within 30 days, so long as the product is unused and complete.